Privacy policy.

The Excite Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Excite Hub operates from Unit B, Bridge Works, Bishop's Stortford, CM22 7RP. For any privacy-related queries, you can contact us at bookings@theexcitehub.co.uk or by phone at 0800 0843 065.

2. What Personal Data We Collect

We may collect the following information:

  • Identity Data: Your name.

  • Contact Data: Email address, phone number, and postal address.

  • Booking Data: Details related to your query or bookings.

  • Usage Data: Information about how you use our website, collected via cookies or analytics tools.

3. How We Use Your Data

We use your personal data to:

  • Respond to queries submitted via our contact form.

  • Manage and confirm bookings and availability inquiries.

  • Send you updates about your bookings or services, when necessary.

  • Improve our website and services through usage analysis.

We will not use your data for marketing purposes unless you have given explicit consent.

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent: When you provide your information via our website or contact form.

  • Contractual Obligation: To fulfill bookings or respond to inquiries.

  • Legitimate Interests: To improve our services and manage our business operations.

5. How We Share Your Data

We do not sell or share your personal data with third parties, except when required to:

  • Comply with legal obligations.

  • Use trusted third-party services for hosting or managing our website and email communications, ensuring they adhere to UK data protection standards.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including any legal or reporting obligations.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data and request a copy.

  • Rectify inaccurate or incomplete data.

  • Request deletion of your data, subject to legal obligations.

  • Restrict processing of your data.

  • Object to processing based on legitimate interests.

  • Data portability, where applicable.

To exercise your rights, contact us at bookings@theexcitehub.co.uk.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse traffic. For more information, please refer to our [Cookie Policy].

9. Data Security

We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated directly where appropriate.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us at:
Email: bookings@theexcitehub.co.uk
Phone: 0800 0843 065